Certification Enhancement Opportunities

Overview 

WSPI projects seek to enhance the customer service experience and improve the WIC certification procesthrough adopting new practices or technology. Funded projects will make it easier for eligible families to participate in the program while also allowing staff to focus on core services rather than paperwork. 

CSG has identified three WIC certification enhancement opportunities for these grants. Applicants may propose their own projects or select one, or a combination, of the opportunities outlined below.

    1. Adopt policies, practices, and/or technologies that enable participants to initiate and complete allowable portions of certification procedures online. 
    2. Enhance capacity to utilize digital technology for appointment reminders and notifications of incomplete certifications. 
    3. Develop and implement an online WIC referral portal for programs that establish adjunctive income eligibility for WIC.
    4. WIC agency led innovative strategies to improve the WIC certification process that are not captured by Enhancement Opportunities 1-3.